Returns

We do not accept returns or refunds for change of mind, incorrect selection, or simply deciding that an item is no longer wanted.

This does not affect your rights under the Australian Consumer Law. Products must be of acceptable quality, match their description, and be fit for their intended purpose. These rights apply regardless of whether an item is discounted or on sale.

Faulty or damaged items
If your item arrives faulty or damaged, please contact us as soon as reasonably possible. Please include:

• Your order number


• A description of the problem


• Photographs of the item


• Photographs of the packaging, where the damage occurred during delivery

Please keep the item and its packaging until we provide further instructions. We may ask you to return the item for assessment, but you should contact us before sending it back.

Depending on the nature and seriousness of the problem, we may provide a repair, replacement, refund, or another remedy required under the Australian Consumer Law.

If the problem is confirmed to be covered by the Australian Consumer Law, we will cover reasonable return delivery costs.
Incorrect or incomplete orders

If you receive the wrong item, an item is missing, or your order does not match your confirmation, please contact us. We will arrange the appropriate correction, replacement, or refund at no additional cost where the error was ours.

Refunds
Where a refund is required or approved, it will normally be made to the original payment method. Refund processing times may depend on the payment provider or financial institution.

We may request reasonable information or photographs to help assess a problem, but this policy does not limit any rights or remedies available under the Australian Consumer Law.